Relaxing Postcode Validation in Stripe


By default, stripe deaults to enforcing address validation when processing card payments. In some cases, this can result in a user unable to complete payment. This is usually due to the fact the address the bank hols is different to that of what the user is entering (they may have recently moved house and the bank has not yet updated their system)

Turning off the validation rule

Stripe uses a feature called "radar" to help prevent fraudulent payments. If you wish to turn off a radar rule, follow the below steps:

Step 1: Login to stripe

Step 2: Click "Radar" from the menu bar

Step 3: Click manage rules

Step 4: Disable the rule

  1. Click the 3 dots to the right of the rule
  2. Click Disable/Enable to turn the rule off/on


On Hand To Help

The team at Eventrac are on hand to assist with all components of your event. From advice on promoting your event through low cost channels such as social media, to a guided tutorial on a specific feature of Eventrac. We are here to help.

Subscribe to our newsletter