How to Refund an Entry
Sometimes you may get a particpant that wants a refund on their entry. It is up to your discretion to allow this however if you do need this as an option we have made it very simple to refund entrants on any of your races.
Go to your main dashboard and click 'Manage' on the event your entrant that wants the refund is in.
Just click on 'Future Races'
Click 'Manage' on the race your participant is in.
You can use the search bar which is to the left of the page or scroll down and find the entrant that wants a refund, click 'Manage Entry' when you have found them.
Just click on 'Issure Refund' to bring up the refund options.
Here you can make a note of the reason you refunded them, we have provided some drop down options for you already. You can also choose to refund less than the full amount, known as a partial refund. Just click on 'Issue Refund' when you are happy and this will be issues back onto the entrants original payment card.
The team at Eventrac are on hand to assist with all components of your event. From advice on promoting your event through low cost channels such as social media, to a guided tutorial on a specific feature of Eventrac. We are here to help.