How to Resend a Confirmation Email

Overview

Sometimes you may get a particpant that wants another copy of their confirmation email, either they can't find the original email or they are unsure as to whether they have entered and need proof. We have made it very simple to issue another copy of this email straight to their email address.

Step 1: Choose the Event your Particpant is in

Go to your main dashboard and click 'Manage' on the event your entrant that wants the confirmation email is in.

 

Step 2: Go to your Up Coming Races in that Event

Just click on 'Future Races'

Step 3: Choose the Race they are in

Click 'Manage' on the race your participant is in.

 

Step 4: Click 'Entrants'

 

Step 5: Find your Particpant on the Entry List

You can use the search bar which is to the left of the page or scroll down and find the entrant that wants the confirmation email copy, click 'Manage Entry' when you have found them.

 

Step 6: Issue the Resend

Just click on 'Resend Confirmation Email' and this will trigger the email to be sent to the email address they signed up with.

Top tip: If the entrant is certain they never received the first email or any new copies then make sure their email address is correct in eventrac, it may be that they signed up and put the wrong email address in or made a mistake when typing it out!