Frampton 10k

Question 1

Transferring your place to someone else

Accepted Answer

If you are unable to attend an event, you may be able to transfer your place to someone else. Simply view your booking via the link in your confirmation email and, if the event organiser is currently permitting such transfers, click to Transfer to Someone Else.

You will be asked to enter the name and email address of the intended recipient - together with any custom message you wish to add - and on completion of the booking invitation sent to the recipient, your entry will be removed.

Click here for further information.

Question 2

Can I run with a dog?

Accepted Answer

No we do NOT allow cannicross at most of our races. The only exception to this is the Allsorts Tinkley Gate Santa Dash where dogs are welcome on short leads.

Question 3

Are there toilet facilities available?

Accepted Answer

Yes there are at the start of the race

Question 4

Updating your user profile

Accepted Answer

When registering for an event, any details stored on your user profile will typically be pre-populated on the entry form. You can update these details (email address, name, date of birth, gender) via the Settings option in your login menu (displayed as your First Name when signed in).

The login menu will appear in the top-right of the page when viewed in a desktop browser, or can be accessed via the burger menu when viewing on a mobile device.

Question 5

Updating your booking/registration information

Accepted Answer

If any of the details provided during your registration for an event are incorrect/outdated, you may be able to update them yourself. Simply view your booking via the link in your confirmation email and, if the event organiser is currently permitting such updates, click to Update Booking.

You will be able to update any responses except your Name and Date of Birth, but must ensure you click Proceed at the foot of the page to save any changes. Note that you will not receive confirmation of any changes by email.

Question 6

How can I add an Item to my event booking

Accepted Answer

If you forget to do so during registration, or later change your mind, you can still purchase any merchandise/add-ons offered by the organiser of an event you have already booked.

Simply follow the link in your booking confirmation email to view/manage your entry, and select “Add Items to Booking” from the available options. You will then be taken to the the event merchandise page where you can add any items to your orders as necessary.

Question 7

Creating a user account after registration

Accepted Answer

Creating a user profile allows you to manage all of your bookings in one place and take advantage of any other benefits offered by an organiser.

These can include loyalty points earned for entering an event, a record of your results, or credit earned through any referral scheme in place.

If you didn’t elect to create a user profile during registration for an event, you can do so by viewing your booking via the link in your confirmation email and click to Create Account where indicated. You will be asked to provide a password, and can then use the same login credentials to sign in to your profile with any organiser using the eventrac platform to host their events.

Question 8

Save Your Details for Faster Booking

Accepted Answer

Login to your user profile and navigate to the Bookings tab, expanding the option to display Past Bookings if necessary. Click on the grey circled tick to the left of any bookings for which you wish the participant details to be available for selection when later utilising the Auti-Fill functionality on the entry form.

Note that this functionality will only be available if you are signed in to your profile during the booking process.

Question 9

I purchased Refund Protect with my booking, how do I submit a claim?

Accepted Answer

If you purchased Refund Protection with your entry, your confirmation email will include your claim reference, and links to both the website through which you can submit a claim, and the Terms & Conditions you accepted during purchase that will be applicable to any such claim.

Refund Protect is a service offered by a third party provider. Neither the organiser of the event - nor eventrac as the software provider through which the purchase was made - have any influence over the subsequent outcome of any claim submitted to the provider. You must contact them directly via email reply to the initial confirmation you receive when first submitting a claim.

Refund protection is not applicable if the event is cancelled/postponed by the organiser. In this case you will need to contact them directly to discuss your original entry.

Question 10

Headphones

Accepted Answer

The use of standard personal listening devices is prohibited and may lead to disqualification. Only UKA/EA-approved bone-conducting headphones (e.g., Aftershokz) are permitted.

Question 11

In Case of Emergency Information

Accepted Answer

Please ensure your emergency contact information is completed on the reverse of your race number before starting.

Question 12

Final Race Day Information

Accepted Answer

You will receive a reminder email with final race instructions one week prior to the event please read these as it will contain important race Information.

Question 13

What are your transfer policies?

Accepted Answer

Race Entry and Transfers: You may transfer your race number to another runner up to 7 working days prior to race day. All transfers must be processed through the Eventrac transfer facility. No exceptions will be made after the deadline.

Question 14

What insurance do your races have

Accepted Answer

All of our races are insured through UKA either with a UKA race licence or a Trail Running Association licence. Details of the insurance are availble on request and will be availble at Race HQ on the day.

Question 15

What is your refund policy?

Accepted Answer

Refunds: The club does not offer refunds for individual withdrawals. However, if the event is postponed or cancelled by us, we will refund the entry fee or offer a place in the rescheduled race.

Question 16

Is there Bag storage?

Accepted Answer

No, we do not provide any secure bag storage for our events, the car park is not far from the race start.

Question 17

Is there First Aid at the event?

Accepted Answer

Trained first aid personnel will be available on the route and at the finish area. If you find yourself in trouble and require medical attention, please get a message to the nearest marshal. They will make arrangements for your treatment

Question 18

What is the ticket presale period?

Accepted Answer

Members of Stroud & District AC have a 24 hour presale for our races before general ticket release.

Stroud & District Athletic Club

Frampton 10k

Frampton 10k

Organiser Details

4.2/5