Thetford 24 hour

Question 1

Can I run with my dog at your events?

Accepted Answer

No, unfortunately we can not allow you to run with your dog, this is due to insurance, permissions and risk factors.

Question 2

Can someone run on the trails with me during the event for support?

Accepted Answer

No person who is not in the race can run on the course with you, supporters can wave at you as you pass but not run with you or carry anything for you along the course, this is an unfair advantage. This includes for safety or support concerns. If you have safety concerns we suggest buddying up with other runners in areas where you feel unsafe. Contact us if there are other support for medical needs etc.

Question 3

Do you have bottled water available at your checkpoints or finishes?

Accepted Answer

No, bottled water is expensive and all that plastic is not environmentally friendly. We use tap water filled into 25ltr containers on the checkpoints. These containers are cleaned, steralised and rinsed out before events, though if you are not used to drinking tap water from a different area it may taste different to what you are used to but it's perfectly safe and just as wet!

Question 4

Can we have pets in the camping area with us?

Accepted Answer

No unfortunately not everyone likes dogs, cats or Llamas!

We have this rule for hygiene and safety reasons, 400 people and dogs and dog poo/wee don't mix well.

Please ask crews or spectators to stay out of the camping areas or start/finish funnel.

Question 5

Can we use poles on events?

Accepted Answer

Backyard rules forbid poles but you may use them on our other events.

Question 6

At Thetford events can I drop stuff off at the camping area with my car then park it after?

Accepted Answer

No, there is no space to drop off stuff to the camping area. Please park the car properly then carry or wheel stuff over. We recomend a little festival trolley.

Question 7

Transferring your place to someone else

Accepted Answer

If you are unable to attend an event, you may be able to transfer your place to someone else. Simply view your booking via the link in your confirmation email and, if the event organiser is currently permitting such transfers, click to Transfer to Someone Else.

You will be asked to enter the name and email address of the intended recipient - together with any custom message you wish to add - and on completion of the booking invitation sent to the recipient, your entry will be removed.

Click here for further information.

Question 8

Updating your user profile

Accepted Answer

When registering for an event, any details stored on your user profile will typically be pre-populated on the entry form. You can update these details (email address, name, date of birth, gender) via the Settings option in your login menu (displayed as your First Name when signed in).

The login menu will appear in the top-right of the page when viewed in a desktop browser, or can be accessed via the burger menu when viewing on a mobile device.

Question 9

Updating your booking/registration information

Accepted Answer

If any of the details provided during your registration for an event are incorrect/outdated, you may be able to update them yourself. Simply view your booking via the link in your confirmation email and, if the event organiser is currently permitting such updates, click to Update Booking.

You will be able to update any responses except your Name and Date of Birth, but must ensure you click Proceed at the foot of the page to save any changes. Note that you will not receive confirmation of any changes by email.

Question 10

How can I add an Item to my event booking

Accepted Answer

If you forget to do so during registration, or later change your mind, you can still purchase any merchandise/add-ons offered by the organiser of an event you have already booked.

Simply follow the link in your booking confirmation email to view/manage your entry, and select “Add Items to Booking” from the available options. You will then be taken to the the event merchandise page where you can add any items to your orders as necessary.

Question 11

Creating a user account after registration

Accepted Answer

Creating a user profile allows you to manage all of your bookings in one place and take advantage of any other benefits offered by an organiser.

These can include loyalty points earned for entering an event, a record of your results, or credit earned through any referral scheme in place.

If you didn’t elect to create a user profile during registration for an event, you can do so by viewing your booking via the link in your confirmation email and click to Create Account where indicated. You will be asked to provide a password, and can then use the same login credentials to sign in to your profile with any organiser using the eventrac platform to host their events.

Question 12

Save Your Details for Faster Booking

Accepted Answer

Login to your user profile and navigate to the Bookings tab, expanding the option to display Past Bookings if necessary. Click on the grey circled tick to the left of any bookings for which you wish the participant details to be available for selection when later utilising the Auti-Fill functionality on the entry form.

Note that this functionality will only be available if you are signed in to your profile during the booking process.

Question 13

I purchased Refund Protect with my booking, how do I submit a claim?

Accepted Answer

If you purchased Refund Protection with your entry, your confirmation email will include your claim reference, and links to both the website through which you can submit a claim, and the Terms & Conditions you accepted during purchase that will be applicable to any such claim.

Refund Protect is a service offered by a third party provider. Neither the organiser of the event - nor eventrac as the software provider through which the purchase was made - have any influence over the subsequent outcome of any claim submitted to the provider. You must contact them directly via email reply to the initial confirmation you receive when first submitting a claim.

Refund protection is not applicable if the event is cancelled/postponed by the organiser. In this case you will need to contact them directly to discuss your original entry.

Question 14

As a Trans athlete can I run in the category I choose?

Accepted Answer

In Backyard events there are no separate categories for sex/gender and you can identify as you wish.

In all other events you must compete in the sex you went through puberty as.

Please see our Equality policy on our policies page https://www.challenge-running.com/contents/3082-policies for further info.

Question 15

Will I get to meet the Bearded AI God in person at the events?

Accepted Answer

Yes, Lindley will be at all the events and if you ask nicely he may even let you stroke his beard!

Question 16

How do I move or defer my place to another event or next year?

Accepted Answer

You must sign into your Eventrac account (you will need to have set an account up to access all the options).

Then there will be an option on your booking page to move or transfer your booking.

There will be the £20 transfer fee plus any difference in price to pay before the transfer/move is completed.

Please not that discounts such as volunteer points and other discount codes are not transferable between events and people.

See our policies page for more details https://www.challenge-running.com/contents/3082-policies

Question 17

At the Thetford 24 Hour events can I drop stuff off at the camping Field before parking.

Accepted Answer

No, you must park in the car park and walk everything over to the field as the forest is busy and we can't be driving to and from the site on the busy trails. We reccomend a little festival trolley to transport kit.

Challenge Running Ltd

Thetford 24 hour

Thetford 24 hour

Organiser Details