Eventrac News

How to Approve and Manage Race Reviews

28 Nov, 2019 01:43 By: Nikki Hawkes

Race Reviews are a great way to show potential new entrants what to expect at one of your events. After your race, eventrac will contact your participants to ask for a review and it is up to you, the Race Organiser, whether you approve these or not. Reviews are attached to your events, not your individual races so the combined rating of all the reviews on the races that sit under your event will be counted. It is quick & simple to approve the reviews that you want to show on your listing page and it is worthwhile doing so to attract new entrants.

Step 1: Click on the Event you want to Approve the Reviews on

Step 2: Click 'Reviews'

Here you can scroll down your list of reviews in the summary section. 

Step 3: Approve your chosen Reviews

Take the time to read the feedback and check the ratings, you will want to approve positive as well as constructive reviews so that people can see that you organise a genuine event and take on board any helpful feedback.

If you are happy with a review, click ‘Approve Review’. You can see how they will look to the public on the reviews section of your eventrac pages:

This is where other participants will be able to add a review:

How to send participants an automatic review request email

If you would like your participants to receive an email after the event requesting a review automatically, without you having to do anything once the event has been completed, follow these steps:

Step 1: Go to your dashboard and click edit details

Step 2: Enable feedback or experience requests. 

Scroll down to the ‘Online Entries’ section and tick the 2 boxes to enable Feedback Requests, and/or, Enable Experience Requests. Depending on what kind of information you want from your participants you can ask for one or both of these to get their opinion on your event.