Eventrac News

How to Refund an Entry

28 Nov, 2019 01:46 By: Nikki Hawkes

Sometimes you may get a participant that wants a refund on their entry. It is up to your discretion whether or not to allow this, however, if you do need this as an option we have made it very simple to refund entrants on any of your races.

Step 1: Choose the Event your Participant is in

Go to your main dashboard and click 'Manage' on the event your entrant that wants the refund is in.

Step 2: Find your Participant on the Entry List

You can use the search bar which is to the left of the page or scroll down and find the entrant that wants a refund, click 'Manage Entry' when you have found them.

Step 3: Issue the Refund

Just click on 'Issue Refund' to bring up the refund options.

Step 7: Choose the Amount

You can choose to refund less than the full amount, known as a partial refund. If you select ‘Partial Refund’ it will ask you how much to refund. 

If the person who you are refunding entered as part of a team, you will also have the option to refund the entire team they have entered with, or just them. Just click on 'Issue Refund' when you are happy and this will be issued back onto the entrants’ original payment card.