Improve your customer service and reduce the need for support calls

Are you fed up with spending time answering the same questions over and over again?

Are you fed up with spending time answering the same questions over and over again?

We all get irritated answering repeated sales and support questions. You can save yourself the hassle by automating your customer service and support with eventrac’s Smart FAQ. 

You’ll benefit from offering better response rates to all customer queries, enjoy increased sales, and free up your time to focus on more productive activities.

eventrac’s Smart FAQ helps your website visitor or customer quickly find an answer about your event without having to search your website, scroll through pages of text, or worst still, send you yet another email to read and respond to.

As you interact with your customers, be aware of any new frequently asked questions. To save time from repeatedly answering them, simply add these questions and their answers to your Smart FAQ page.

An added benefit is that you can create Smart FAQ answers using links that direct readers to specific locations, such as an information page, your shop, or a registration form for your event.

A Comprehensive Set of FAQs Can Enhance Your Search Engine Performance.

It is not uncommon to find that Frequently Asked Questions (FAQ) pages with high-quality content, relevant keywords, helpful links, and useful information rank high in search engine results.

That’s why eventrac uses Google’s FAQ Page structured data to make your Smart FAQ page able to display your questions and answers directly on Google Search.  

You could become the go-to event expert on Google, by simply providing useful answers to common questions on your own Smart FAQ. 

With that in mind when creating your FAQ content, write with both your customer and Google in mind.

Search engine experts suggest that Google prefers answers that use simple language and are one paragraph only containing approximately 42 words and 249 characters.

Here's an important tip: millions of people use Google each day to find answers to "actual" questions. To create effective Smart FAQ content, it's best, to begin your questions with any of the following:

  • Who
  • What
  • When
  • Where
  • Which
  • Why
  • How
  • Can
  • Are

Let's Chat About Smartening Up Your FAQ

Schedule a chat with us or a demo to learn more about how eventrac’s Smart FAQ will help improve your customer experience, reduce your support workload, and improve your search engine performance.